Explainer - Control Room

Sole African Partner

Commend | Opsys-Tech | Parksol | Flasheye

Control Room Design Excellence

Designing for Security and Performance

If they can't hear you - there is no "Control"

Control rooms are the critical nerve centers of any robust security system.

Our expertise spans the entire design process, from initial concept to final implementation, ensuring a solution perfectly tailored to your unique operational needs.

Perfect overview and control

Control Desk Management and Multi-Site Networking

Key Benefits

Commend Control Desk systems provide a full overview of the entire system, enabling staff to take quick action in emergency situations. Even complex Intercom networks or video and control functions can be put at the operator’s fingertips easily and reliably, thanks to the highly user-friendly GUI.

Easy-to-use operating concept ensures a clear overview of all hardware and software components at the Control Desk. This allows full concentration on the caller (visitors, people need help, staff, …).

User-friendly control functions for managing all information sources converging at the Control Desk, i. e., audio, video and data.
Seamless logging and audio/video recording help to improve service quality at the Control Desk and make tracing individual communication events a breeze.
Calls can be forwarded automatically to other Control Desks, Intercom stations (stationary/mobile) or land-line telephones. This way, staff can be reached even when they are not at the Control Desk.
Automatic call distribution to multiple Control Desks at peak times, including call prioritisation (e. g., emergency calls)

Software Solutions for Control Desks

Studio

What has happened? Where did it happen? When did it happen? What needs to be done to be of maximum help to the caller? Commend software STUDIO provides vital details like these in a clean, well-structured way. It does so by providing an interactive visualisation of all Control Desk functions.

Web Client

The Symphony Web Client eliminates the need to install device software locally. Regardless of the operating system you are using, it lets you access all data easily and at lightning speed via your browser. This way, you can answer calls without delay, forward them as necessary, add live video connections to audio calls, and even control third-party equipment such as door actuators, barrier gates, etc.

IP/PA Server & ACS/VMS

With Commend servers attached to your Control Room, unabridged communication possibilities exist, pushing your business forward with control, management and moment by moment oversight.

A great combination at the moment is Milestone xProtect where CCTV images can be combined with audio generated from any of our devices providing a Audio Sync across multiple cameras for control and review

Hardware Solutions for Control Desks

In certain application environments hardware-only Intercom stations are often the most suitable choice. They come in a variety of sizes, from handy desktop terminals to scalable modular control desks. Operated with or without visualisation or security software, they offer the speed and convenience of instant push-button or (in some models) touch-based interaction.

Symphony Control Desk Station id8

id8

Symphony Control Desk Station id5

id5

Various Master Stations for Control Desks

desktop stations

Modular Control Desk System Conductor

conductor

Modular Control Desk System EE 380

ee 380

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mining solutions

Explainer - Control Room

Sole African Partner

Control Room Design Excellence

Designing for Security and Performance

If they can't hear you - there is no "Control"

Control rooms are the critical nerve centers of any robust security system. Our expertise spans the entire design process, from initial concept to final implementation, ensuring a solution perfectly tailored to your unique operational needs.

Perfect overview and control

Control Desk Management and Multi-Site Networking

Key Benefits

Software Solutions for Control Desks

Hardware Solutions for Control Desks

Control rooms are the critical nerve centers of any robust security system.

Our expertise spans the entire design process, from initial concept to final implementation, ensuring a solution perfectly tailored to your unique operational needs.