Explainer - Control Room
Sole African Partner
Control Room Design Excellence
Designing for Security and Performance
If they can't hear you - there is no "Control"
Control rooms are the critical nerve centers of any robust security system.
Our expertise spans the entire design process, from initial concept to final implementation, ensuring a solution perfectly tailored to your unique operational needs.
Perfect overview and control
Control Desk Management and Multi-Site Networking
Key Benefits
Commend Control Desk systems provide a full overview of the entire system, enabling staff to take quick action in emergency situations. Even complex Intercom networks or video and control functions can be put at the operator’s fingertips easily and reliably, thanks to the highly user-friendly GUI.
- Easy-to-use operating concept ensures a clear overview of all hardware and software components at the Control Desk. This allows full concentration on the caller (visitors, people need help, staff, …).
- User-friendly control functions for managing all information sources converging at the Control Desk, i. e., audio, video and data.
- Seamless logging and audio/video recording help to improve service quality at the Control Desk and make tracing individual communication events a breeze.
- Calls can be forwarded automatically to other Control Desks, Intercom stations (stationary/mobile) or land-line telephones. This way, staff can be reached even when they are not at the Control Desk.
- Automatic call distribution to multiple Control Desks at peak times, including call prioritisation (e. g., emergency calls)
Software Solutions for Control Desks
Studio
What has happened? Where did it happen? When did it happen? What needs to be done to be of maximum help to the caller? Commend software STUDIO provides vital details like these in a clean, well-structured way. It does so by providing an interactive visualisation of all Control Desk functions.
Web Client
The Symphony Web Client eliminates the need to install device software locally. Regardless of the operating system you are using, it lets you access all data easily and at lightning speed via your browser. This way, you can answer calls without delay, forward them as necessary, add live video connections to audio calls, and even control third-party equipment such as door actuators, barrier gates, etc.
IP/PA Server & ACS/VMS
With Commend servers attached to your Control Room, unabridged communication possibilities exist, pushing your business forward with control, management and moment by moment oversight.
A great combination at the moment is Milestone xProtect where CCTV images can be combined with audio generated from any of our devices providing a Audio Sync across multiple cameras for control and review
Hardware Solutions for Control Desks
Ready to Transform Your Operations?
Achieve your vision incrementally with our modular solutions designed for sustainable growth.
Evolving Management Solutions (Pty) Limited
solutions since 1996
Contact Us
Clearwater Office Park. Building 2
Millennium Boulevard
Strubens Valley
Roodepoort 1735
South Africa
Phone: +27 11 247 6665
Email: sales@emsmail.co.za
Opening Hours: 08:00 – 16:30